|When and How will my order be shipped?
We usually ship the next day. We use Canada Post Xpedited, Purolator Ground, FedEx Ground, or UPS depending on which carrier is the most economical, as determined on a case by case basis. Other shipping methods can be arranged depending on the size or urgency of the order. In general, please allow for 3 to 10 days within Canada. Rural locations may take a couple of extra days.PLEASE NOTE: Only Canada Post will deliver to PO Boxes.
In The USA
US orders are also shipped daily, and will be shipped by the method that is most economical to the customer (as listed above), unless a specific method is requested. Please allow from 1-2 weeks to most states, but it is possible shipping to remote states or locations may take a few days longer.
We will work with our customer to ship in the most economical, and safe way to their destination. This may be door to door by surface or air, or from door to the closest national airport or seaport. Please note the option you choose will affect the cost of shipping, and delivery time of your order.
IMPORTANT: The shipping costs generated by an online order are not based on the country you are ordering from, but rather on the value of the items being ordered. International customers should please keep in mind that these rates are applicable within North America only, so to obtain correct shipping charges on international orders, please send an email to firstname.lastname@example.org, OR phone 1(905)604-1148.
Customs, Duties and Brokerage Fees
For US and International Orders, please buy with confidence! ALL CUSTOMS/BROKERAGE FEES WILL BE PAID BY AREK’S MURRAY CLOCKS. We want our customers to have the easiest transaction possible, so rather than worry about whether any additional COD charges will be asked of you at the door, we will pay all the customs/brokerage fees for you. In accordance with the North American Free Trade Agreement (NAFTA), clock parts are generally duty-free, so aside from your local taxes, what you see on your order form at checkout is what you pay. Please note; taxes (where applicable), apply to anyone making a purchase anywhere in the world, whether within their own country, or abroad. As such, we are not legally able to remit taxes outside of Canada, therefore, we cannot collect taxes from our US or International customers either.
We can accommodate next day delivery to most places. Please call or email for a quote.
Returns & Exchanges Policy
We generally offer an unconditional 30 day Return and Exchange Policy, however there may be some minor exceptions as noted below.
Returns On Defective or Damaged Merchandise:
We offer a 30 day return and exchange policy on products that arrive to you defective, or damaged during shipping. Your return shipping costs will be paid by us. Please email or phone us first before sending anything back as sometimes there may be simple remedies to problems you might encounter. If the item(s) are confirmed to be faulty, we will need to give you instructions on return shipping. We will either send you a prepaid return label, or just have you ship the item(s) back, and ask you to email us a copy of your receipt for shipping paid, so we can reimburse you.
Returns on Unsuitable Items:
If you have ordered items only to discover they are not a suitable match for, or do not fit with your existing clock, we will gladly take the item(s) back within 30 days along with a copy of your receipt, and provided that the products are in their original condition. If we had suggested the wrong product to you, we will also cover your return shipping with no hassles.
Returns on items past the 30 day period:
If you encounter problems on items that have passed 30 days since purchase, the manufacturer’s warranty will kick in, and the item(s) may have to be sent back to the manufacturer for repair, and if not repairable, a replacement will be sent to you as long as the product is still within the manufacturer’s warranty period (please see the "Warranty" tab under the Frequently Asked Questions Heading in the Information Box to the bottom left of any website page). If you encounter problems past 30 days, we will do our best to resolve your issue first over the phone, or by email, as many problems have simple remedies that can be attempted before actually having to send the part in. If we cannot rectify the issue over the phone or email, we will be more than happy to offer a repair solution. In the event the item is not repairable, we will replace it for you as long as the item is still under the manufacturer’s warranty period, and was not damaged by misuse.
Return Shipping Procedures:
When returning any item, whether damaged, defective, unsuitable, or because you weren’t satisfied with it, please call or email us to obtain instructions on how to pack and return the parts correctly, as items not packaged properly, and that arrive damaged as a result, will NOT be accepted for refund or exchange.