What payment methods do you accept?
We accept Cheque or Money Order in either US or Canadian Currency, Pay Pal**, or Visa and Mastercard. We can also ship COD in CANADA ONLY ($7.25 COD Fee imposed by Canada Post, applies on top of regular shipping).
**A NOTE ABOUT PAYPAL TO OUR CANADIAN CUSTOMERS
If you are ordering from Canada, and choose to use Pay Pal, please select "Canadian Dollar" from the "Currencies" Box at the bottom, right of any page of our website. Pay Pal defaults to USD, so failure to make this selection, WILL RESULT IN YOU BEING CHARGED IN US DOLLARS. You must make this selection PRIOR to checking out, as Pay Pal requires you to leave our site to complete the transaction. You can also confirm the transaction will be processed in Canadian Funds by noting the CAD beside all the prices on our website once you have selected "Canadian Dollar" from the Currencies Box. Once this has been done, the PayPal site will know to charge you in the correct currency.
What are the applicable taxes?
Ontario, New Brunswick, and Newfoundland & Labrador customers pay HST 13% , Nova Scotia pays HST 15%, and Prince Edward Island pays HST 14%*
Every other province in Canada is charged GST only at 5%
* Due to an error in the database, the tax for PEI could not be programmed, so residents of PEI may see the wrong tax added to their order. The correct tax rate WILL be added to the invoice at the time of processing the order. Sorry for any inconvenience.
What taxes will I be charged if I am a customer outside of Canada?
No taxes will be applied to US and International orders.
What about Customs/Brokerage Fees?
As stated in detail on the Shipping and Returns page, Arek’s Murray Clocks will pay all the customs/brokerage fees for your order. The only thing we cannot cover are taxes because we are not legally able to remit them to US or International governments, so we are not allowed to collect taxes from our customers either.
Is there a Minimum Order Amount Requirement?
No, there is no minimum order, and while we used to charge a minimum shipping of $10.00, we have since reduced that to $5.00.
Why don’t you offer free shipping like so many other sites?
We wish we could offer free shipping, but unlike other companies that sell relatively light, or easy to ship pieces, our products vary greatly in size and weight, and the amount it costs us to ship our products is not cheap. That said, what we pay is what we charge you. To be completely honest, we simply cannot afford to offer free shipping, and we don’t want to end up building the shipping costs into our products, thus raising product prices in the false name of free shipping. That said, we are always in search of the best shipping rates we can find, so that we can pass those rates on to our customers. We have recently been able to find better rates, thus allowing us to reduce our $10.00 minimum to $5.00, and offer better rates for larger shipments as well. We hope you understand our position, and appreciate our honesty.
Who pays the shipping on Returns or Exchanges?
This topic is discussed extensively in our Shipping and Returns topic in the Information Box to the bottom left of any website page. Generally, we will pay your return shipping on any items that arrive damaged, or that are discovered to be defective within 30 days of purchase. We will also cover your shipping for items we may have recommended, that do not work with existing clock parts you have. Unfortunately, we cannot cover return shipping for any items where the reason for return is beyond our control, such as customer damage or misuse. For more details, please see the Shipping and Returns Category.
What if I just didn’t like the item I ordered?
We try to maintain a very high standard in the products we carry, and are confident you will be happy with your purchase, but on the off chance where you receive your order, and are not happy with the looks or quality, please let us know within the 30 day period, and we will be happy to give you a full refund, or exchange for something else. In this case, the return shipping will have to be paid by the customer.
For Mechanical Movements, we have a 2 year unconditional* warranty on parts and labour. However, if you have a problem, please call us first. Most issues can be resolved with some advice over the phone. If the item has to be returned, we will advise you on shipping instructions.
Battery Movements have their own individual warranties (minimum 1 year), depending on the manufacturer. If the need arises, we will advise at that time how to proceed. If the item is still within 30 days of purchase, we will likely ask you to send it back for a replacement, unless there is an easy fix we can recommend to you over the phone. If the item is past 30 days, it will have to be serviced under the manufacturer’s warranty plan. We will give you full instructions at that time, on how to proceed with warranty service.
*Please note, all warranties will be void if the reason for malfunction is due to customer neglect or misuse, or if an unauthorized third party is brought in during the warranty period.
Now and again, some things will go out of stock. We will advise you immediately if an item is back ordered, and indicate approximately when the item will be in stock, or what may be substituted. If you are also ordering other items, we can put the backordered item on the same invoice, and the cost of the item can either be prepaid, and sent when it arrives, or we can just charge you when the item is sent. It is your choice. In some cases, we may have our supplier drop ship the backordered item straight to you, and this will be indicated on your invoice.
For Special Orders, we require a deposit of at least half the price of the item upon ordering, and the remainder to be paid once the item is ready to be shipped. Because the item was ordered especially for you, special orders are final sale, and cannot be returned unless there is a defect, or shipping damage.
For any other questions, please call or email us at any time!